Investigating - We’re currently investigating a potential service interruption with our Card Payments. We apologise for any inconvenience. We will provide more updates as they become available.
Jun 23, 13:47 AEST
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Degraded Performance
90 days ago
100.0 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Degraded Performance
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022
Resolved - The service interruption on our Fast Payments is now resolved, we have worked with our 3rd party provider for a limited number of transactions which were impacted. We apologise for any inconvenience and will post further updates as they become available.
Jun 30, 18:05 AEST
Identified - While our services remain available, we’ve identified issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.
Jun 29, 13:01 AEST
Jun 29, 2022
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 21:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 20:00 AEST
Scheduled - A scheduled update will occur which will affect Zai's production services

We are expecting a small outage window of around 5-10 minutes. During this time, any payment requests will experience an error or will be delayed. We do not expect the delay to be any more than 60 minutes in the worst case scenario.

You can continue to access Zai's services as usual, but may experience a lag in performance during this change window.

Jun 23, 12:04 AEST
Resolved - This incident has been resolved.
Jun 23, 19:20 AEST
Investigating - While our services remain available, we’re investigating issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.
Jun 23, 13:48 AEST
Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 23:01 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:00 AEST
Scheduled - A scheduled update will occur which will affect Zai's production services

We are expecting a small outage window of around 5-10 minutes. During this time, any payment requests will experience an error or will be delayed. We do not expect the delay to be any more than 60 minutes in the worst case scenario.

You can continue to access Zai's services as usual, but may experience a lag in performance during this change window.

Jun 17, 14:02 AEST
Jun 21, 2022
Resolved - The incident has been resolved. We apologise for any inconvenience this has caused.
Jun 21, 21:24 AEST
Investigating - We’re currently experiencing performance issues with our Fast Payments. Our team is currently working to restore normal performance levels. We apologise for any inconvenience and will provide more updates as they become available.
Jun 21, 14:11 AEST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.