Zai

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Access Points & Integrations Operational
90 days ago
100.0 % uptime
Today
Core / Supplementary Data APIs Operational
90 days ago
100.0 % uptime
Today
PayTo API Operational
90 days ago
100.0 % uptime
Today
Virtual Accounts & PayIDs API Operational
90 days ago
100.0 % uptime
Today
Webhooks API Operational
90 days ago
100.0 % uptime
Today
Asynchronous API Operational
90 days ago
100.0 % uptime
Today
Hosted Card Capture (Assembly.js) Operational
90 days ago
100.0 % uptime
Today
Tokenisation (PromisePay.js) Operational
90 days ago
100.0 % uptime
Today
3D Secure (assembly-3ds2.js) Operational
90 days ago
100.0 % uptime
Today
Incoming Payments Operational
90 days ago
100.0 % uptime
Today
Fast Payments (NPP) Payins Operational
90 days ago
100.0 % uptime
Today
PayTo Payins Operational
90 days ago
100.0 % uptime
Today
Cards Payins Operational
90 days ago
100.0 % uptime
Today
3D Secure Authentication Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payins Operational
90 days ago
100.0 % uptime
Today
Direct Credit Payins Operational
90 days ago
100.0 % uptime
Today
BPAY Payins Operational
90 days ago
100.0 % uptime
Today
Outgoing Payments Operational
90 days ago
100.0 % uptime
Today
Fast Payments (NPP) Payouts Operational
90 days ago
100.0 % uptime
Today
Direct Credit Payouts Operational
90 days ago
100.0 % uptime
Today
BPAY Payouts Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Sandbox Services Operational
90 days ago
100.0 % uptime
Today
Sandbox Access Points & Integrations Operational
90 days ago
100.0 % uptime
Today
Sandbox Dashboard Operational
90 days ago
100.0 % uptime
Today
Sandbox Payments Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

BPAY Payments – Scheduled Network Maintenance Notification Jul 21, 2026 21:00-22:00 AEST

Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below:

Start Date & Time: 21/07/2026 21:00 AEST
End Date & Time: 21/07/2026 22:00 AEST

During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- PATCH wallet_accounts/process_bpay (using CRN)
- GET and POST /bpay_accounts

If you rely on these features for critical payment operations, please plan these activities outside the maintenance window.

We thank you for your understanding while our provider performs this necessary maintenance.
Posted on Jul 08, 2026 - 14:29 AEST

Planned upstream maintenance for cards (Sandbox/Prelive Environment only) Jul 31, 2026 02:00-06:00 AEST

Our upstream provider will be performing scheduled maintenance on:

Start: Friday, 31 July 2026, 02:00 a.m.AEST
End: Friday, 31 July 2026, 06:00 a.m. AEST
Duration: 4 hours

Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.

Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration.

If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.
Posted on Apr 27, 2026 - 11:48 AEST

Planned upstream maintenance for cards (Sandbox/Prelive Environment only) Oct 30, 2026 03:00-06:00 AEDT

Our upstream provider will be performing scheduled maintenance on:

Start: Thursday, 30 October 2026, 03:00 a.m.AEST
End: Thursday, 30 October 2026, 06:00 a.m. AEST
Duration: 3 hours

Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.

Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration.

If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.
Posted on Apr 27, 2026 - 12:03 AEST
Jul 16, 2026

No incidents reported today.

Jul 15, 2026
Investigating issues with Fast payments (NPP) payouts
Resolved - This incident has been resolved.
Jul 15, 12:41 AEST
Investigating - We are currently experiencing an issue affecting NPP Payouts. As a result, NPP payouts may be delayed or unavailable.

To minimise disruption, affected payouts will be redirected and processed via Direct Entry. Please note that Direct Entry payments are subject to the standard processing time and may take longer to settle than NPP payouts.

Our engineering team is actively working to resolve the issue and restore normal NPP Payout services as quickly as possible.

We will continue to provide updates as more information becomes available.
Jul 15, 12:16 AEST
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026
BPAY Payments – Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 5, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 22:00 AEST
Scheduled - Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below:

Start Date & Time: 04/07/26 22:00 AEST
End Date & Time: 05/07/26 06:00 AEST

During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- PATCH wallet_accounts/process_bpay (using CRN)
- GET and POST /bpay_accounts

If you rely on these features for critical payment operations, please plan these activities outside the maintenance window.

We thank you for your understanding while our provider performs this necessary maintenance.
Jun 19, 11:11 AEST
Jul 4, 2026
Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

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