All Systems Operational
API Operational
90 days ago
99.97 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned major upstream maintenance Apr 25, 2025 02:00-06:00 AEST
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Posted on Jan 23, 2025 - 16:28 AEDT
Planned major upstream maintenance Jul 25, 2025 01:30-05:30 AEST
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Posted on Jan 23, 2025 - 16:30 AEDT
Planned major upstream maintenance Oct 10, 2025 03:00-07:00 AEDT
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Posted on Jan 23, 2025 - 16:31 AEDT
Past Incidents
Feb 10, 2025

No incidents reported today.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Completed - The scheduled maintenance has been completed.
Jan 31, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 04:00 AEDT
Scheduled - Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Jan 23, 16:26 AEDT
Jan 30, 2025
Resolved - This incident has been resolved.
Jan 30, 09:56 AEDT
Identified - We’re currently investigating a potential service interruption with our Production APIs. We apologise for any inconvenience and will provide more updates as they become available.

This is an intermittent issue causing Virtual Account and PayId registration failures.

Jan 30, 09:03 AEDT
Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.