Zai

All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned upstream maintenance for NPP Feb 12, 2026 02:00-06:00 AEDT

Update - Please note: The impact statement for this scheduled maintenance window has been updated to reflect the latest information.
Feb 06, 2026 - 15:52 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 06, 2026 - 15:39 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance on:

Maintenance Window:
Thursday, 12 February 2026
From 2:00 AM to 6:00 AM AEDT
Estimated Duration: 4 hours

Impact:
• NPP payments processing may experience periods of disruption of up to 5 minutes each during this window.
• NPP Payins may be rejected.
• NPP Payouts may be automatically redirected via Direct Entry or may be rejected, depending on the configuration of your Zai platform.
• Failed NPP payments may need to be retried once the maintenance window has completed.

Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.
Feb 05, 2026 - 10:01 AEDT

Planned upstream maintenance for cards (Sandbox/Prelive Environment only) Feb 13, 2026 04:00-08:00 AEDT

Our upstream provider will be performing scheduled maintenance on:

Maintenance window:
February 13, 2026
04:00 - 08:00 AEDT
Duration: 4 hours

Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.

We appreciate your patience and understanding while this maintenance is carried out.
Posted on Feb 13, 2026 - 04:00 AEDT
Feb 10, 2026

No incidents reported today.

Feb 9, 2026

No incidents reported.

Feb 8, 2026
BPAY Payments - Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 8, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 00:00 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Production
Start Date & Time: Sunday 08/02/2026 00:00 AEDT
End Date & Time: Sunday 08/02/2026 07:00 AEDT

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Thank you for your understanding and continued support.
Jan 13, 14:11 AEDT
Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026
BPAY Payments - Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 5, 23:45 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 21:45 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Production
Start Date & Time: Thursday 05/02/2026 21:45 AEDT
End Date & Time: Thursday 05/02/2026 23:45 AEDT

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Thank you for your understanding and continued support.
Jan 27, 13:10 AEDT
Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026
BPAY Payments – Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 1, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 14:20 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Production
Start Date & Time: Sunday 01/02/2026 00:00 AEDT
End Date & Time: Sunday 01/02/2026 07:00 AEDT

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Thank you for your understanding and continued support.
Feb 1, 00:00 AEDT
Jan 31, 2026
BPAY Payments – Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 31, 14:25 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 00:00 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Production Environments
Start Date & Time: 31/01/26 00:00 AEDT
End Date & Time: 31/01/26 07:00 AEDT

During this window, the following APIs may experience outages or degraded performance:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.
Jan 22, 17:26 AEDT
Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

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