Investigating - We’re currently investigating a potential service interruption with our Card Payments. We apologise for any inconvenience. We will provide more updates as they become available.
Jun 23, 13:47 AEST
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Degraded Performance
90 days ago
100.0 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Degraded Performance
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance is planned for Zai's Prelive environment. This will enable additional performance capabilities. During this time, we expect to have approximately two and a half hours of downtime affecting our services.

Our team will be on standby to monitor and ensure that all features are up and running once the maintenance is complete.

If you have any questions, contact our support team via email support@hellozai.com
We apologise for any inconvenience this may cause.

Posted on Jul 6, 15:08 AEST
Zai Live Environment Maintenance Jul 9, 21:00-23:30 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 7, 13:16 AEST
Scheduled - Scheduled maintenance is planned for Zai's Live environment. This will enable additional performance capabilities. During this time, we expect to have approximately two and a half hours of downtime affecting our services.

Our team will be on standby to monitor and ensure that all features are up and running once the maintenance is complete.

If you have any questions, contact our support team via email support@hellozai.com
We apologise for any inconvenience this may cause.

Jul 6, 15:10 AEST
Past Incidents
Jul 8, 2022

No incidents reported today.

Jul 7, 2022

No incidents reported.

Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - The service interruption on our Fast Payments is now resolved, we have worked with our 3rd party provider for a limited number of transactions which were impacted. We apologise for any inconvenience and will post further updates as they become available.
Jun 30, 18:05 AEST
Identified - While our services remain available, we’ve identified issues being experienced by a third party provider. We apologise for any inconvenience and will post further updates as they become available.
Jun 29, 13:01 AEST
Jun 29, 2022
Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.