Zai

All Systems Operational

Access Points & Integrations Operational
90 days ago
100.0 % uptime
Today
Core / Supplementary Data APIs Operational
90 days ago
100.0 % uptime
Today
PayTo API Operational
90 days ago
100.0 % uptime
Today
Virtual Accounts & PayIDs API Operational
90 days ago
100.0 % uptime
Today
Webhooks API Operational
90 days ago
100.0 % uptime
Today
Asynchronous API Operational
90 days ago
100.0 % uptime
Today
Hosted Card Capture (Assembly.js) Operational
90 days ago
100.0 % uptime
Today
Tokenisation (PromisePay.js) Operational
90 days ago
100.0 % uptime
Today
3D Secure (assembly-3ds2.js) Operational
90 days ago
100.0 % uptime
Today
Incoming Payments Operational
90 days ago
100.0 % uptime
Today
Fast Payments (NPP) Payins Operational
90 days ago
100.0 % uptime
Today
PayTo Payins Operational
90 days ago
100.0 % uptime
Today
Cards Payins Operational
90 days ago
100.0 % uptime
Today
3D Secure Authentication Operational
90 days ago
100.0 % uptime
Today
Direct Debit Payins Operational
90 days ago
100.0 % uptime
Today
Direct Credit Payins Operational
90 days ago
100.0 % uptime
Today
BPAY Payins Operational
90 days ago
100.0 % uptime
Today
Outgoing Payments Operational
90 days ago
100.0 % uptime
Today
Fast Payments (NPP) Payouts Operational
90 days ago
100.0 % uptime
Today
Direct Credit Payouts Operational
90 days ago
100.0 % uptime
Today
BPAY Payouts Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Customer Support Operational
90 days ago
100.0 % uptime
Today
Sandbox Services Operational
90 days ago
100.0 % uptime
Today
Sandbox Access Points & Integrations Operational
90 days ago
100.0 % uptime
Today
Sandbox Dashboard Operational
90 days ago
100.0 % uptime
Today
Sandbox Payments Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

BPAY Payments – Scheduled Network Maintenance Notification Sep 5, 2026 23:00 - Sep 6, 2026 07:00 AEST

Our upstream provider for BPAY will be performing scheduled maintenance on production systems during the timeframe below:

Start Date & Time: 05/09/26 23:00 AEST
End Date & Time: 06/09/26 07:00 AEST

During this window, customers may experience intermittent interruptions when using Zai’s APIs to perform BPAY payouts. This includes:

- POST /wallet_accounts/:id/bill_payment (Pay a Bill)
- PATCH wallet_accounts/process_bpay (using CRN)
- GET and POST /bpay_accounts

If you rely on these features for critical payment operations, please plan these activities outside the maintenance window.

We thank you for your understanding while our provider performs this necessary maintenance.

Posted on Aug 24, 2026 - 12:55 AEST

Planned upstream maintenance for cards (Sandbox/Prelive Environment only) Oct 30, 2026 03:00-06:00 AEDT

Our upstream provider will be performing scheduled maintenance on:

Start: Thursday, 30 October 2026, 03:00 a.m.AEST
End: Thursday, 30 October 2026, 06:00 a.m. AEST
Duration: 3 hours

Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.

Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration.

If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.

Posted on Apr 27, 2026 - 12:03 AEST
Aug 30, 2026

No incidents reported today.

Aug 29, 2026

No incidents reported.

Aug 28, 2026
Completed - The scheduled maintenance has been completed.
Aug 28, 07:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 AEST
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Prelive
Start Date & Time: 27/08/2026 21:00 AEST
End Date & Time: 28/08/2026 07:00 AEST

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

Thank you for your understanding and continued support.

Aug 14, 09:54 AEST
Aug 27, 2026
Aug 26, 2026
Resolved - This incident has been resolved.
Aug 26, 09:52 AEST
Investigating - We are currently experiencing an issue where the Zai Dashboard https://dashboard.hellozai.com is inaccessible. Users may be unable to log in or view account data through the portal at this time.

Current Actions:
Our engineering team has identified the issue and is actively working on a resolution. We will provide updates as more information becomes available.

Next Update: Within [30/60] minutes or upon resolution.

We apologise for any inconvenience this may cause and appreciate your patience while we work to restore full service.

Aug 26, 09:35 AEST
Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.