All Systems Operational
Access Points & Integrations
Operational
Core / Supplementary Data APIs
Operational
PayTo API
Operational
Virtual Accounts & PayIDs API
Operational
Webhooks API
Operational
Asynchronous API
Operational
Hosted Card Capture (Assembly.js)
Operational
Tokenisation (PromisePay.js)
Operational
3D Secure (assembly-3ds2.js)
Operational
Incoming Payments
Operational
Fast Payments (NPP) Payins
Operational
PayTo Payins
Operational
Cards Payins
Operational
3D Secure Authentication
Operational
Direct Debit Payins
Operational
Direct Credit Payins
Operational
BPAY Payins
Operational
Outgoing Payments
Operational
Fast Payments (NPP) Payouts
Operational
Direct Credit Payouts
Operational
BPAY Payouts
Operational
Dashboard
Operational
Customer Support
Operational
Sandbox Services
Operational
Sandbox Access Points & Integrations
Operational
Sandbox Dashboard
Operational
Sandbox Payments Processing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Card Payments - Scheduled Zai System Maintenance Notification Oct 15, 2026 23:00-23:15 AEDT
We will be conducting scheduled maintenance on our Card service. No system downtime is expected.
Environment: Production
Start Date & Time: 15/10/26 23:00 AEDT
End Date & Time: 13/10/26 23:15 AEDT
Impact During the Maintenance Window:
- No system downtime is expected.
- You may notice brief periods of slower response in the API. During this time, requests will automatically be handled by our backup systems.
Thank you for your understanding and continued support.
Posted on Oct 08, 2026 - 09:44 AEDT
Environment: Production
Start Date & Time: 15/10/26 23:00 AEDT
End Date & Time: 13/10/26 23:15 AEDT
Impact During the Maintenance Window:
- No system downtime is expected.
- You may notice brief periods of slower response in the API. During this time, requests will automatically be handled by our backup systems.
Thank you for your understanding and continued support.
Posted on Oct 08, 2026 - 09:44 AEDT
BPAY Payments - Scheduled Network Maintenance Notification Oct 17, 2026 20:00 - Oct 18, 2026 12:00 AEDT
AP+ will be performing scheduled maintenance during the timeframe below:
Environment: Production
Start Date & Time: 17/10/26 20:00 AEDT
End Date & Time: 18/10/26 12:00 AEDT
During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts
Thank you for your understanding and continued support.
Posted on Oct 14, 2026 - 09:13 AEDT
Environment: Production
Start Date & Time: 17/10/26 20:00 AEDT
End Date & Time: 18/10/26 12:00 AEDT
During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts
Thank you for your understanding and continued support.
Posted on Oct 14, 2026 - 09:13 AEDT
BPAY Payments - Scheduled Network Maintenance Notification Oct 24, 2026 21:00 - Oct 25, 2026 06:00 AEDT
AP+ will be performing scheduled maintenance during the timeframe below:
Environment: Production
Start Date & Time: 24/10/26 21:00 AEDT
End Date & Time: 25/10/26 06:00 AEDT
During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts
Thank you for your understanding and continued support.
Posted on Oct 08, 2026 - 09:31 AEDT
Environment: Production
Start Date & Time: 24/10/26 21:00 AEDT
End Date & Time: 25/10/26 06:00 AEDT
During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts
Thank you for your understanding and continued support.
Posted on Oct 08, 2026 - 09:31 AEDT
Scheduled Zai System Maintenance Notification Oct 25, 2026 20:00-21:00 AEDT
Zai will be carrying out essential core system maintenance during this time.
Environment: Production
Start Date & Time: 25/10/26 20:00 AEDT
End Date & Time: 25/10/26 21:00 AEDT
During the maintenance window:
• Access to our Production APIs and Zai Dashboard will be unavailable for up to 30 minutes.
• Some processing will be temporarily delayed until the work is complete.
Service downtime will begin shortly after 8:00pm, and our team will restore services as soon as possible.
UNAVAILABLE SERVICES
The following services will be unavailable during this maintenance period:
• Cards transactions
• Direct Debit transactions
• PayTo agreements and transactions
• BPAY, NPP, and Direct Entry Payouts
• Creation and management of Users, Items, Wallets, Bank Accounts, and BPAY Accounts
• Zai Dashboard website
API requests submitted during this period will receive a 5xx response and will need to be retried once the maintenance window has ended.
DELAYED SERVICES
The following services will continue to receive transactions, but processing will occur after maintenance is complete:
• NPP Payins to digital wallets - Funds will still leave the payer’s account in real time, but will be credited to wallets once processing resumes
• BPAY and Direct Entry Payins
WHAT YOU SHOULD DO
• Avoid submitting non-urgent API transactions during the maintenance window.
• Inform your customers or teams in advance if they may be impacted.
• Schedule any time-critical transactions outside the maintenance period.
We appreciate your patience while we make these necessary improvements and apologise for any inconvenience.
If you have any questions or concerns, please speak to your Account Manager or contact Technical Support at support@zaipayments.com.
Posted on Oct 13, 2026 - 15:47 AEDT
Environment: Production
Start Date & Time: 25/10/26 20:00 AEDT
End Date & Time: 25/10/26 21:00 AEDT
During the maintenance window:
• Access to our Production APIs and Zai Dashboard will be unavailable for up to 30 minutes.
• Some processing will be temporarily delayed until the work is complete.
Service downtime will begin shortly after 8:00pm, and our team will restore services as soon as possible.
UNAVAILABLE SERVICES
The following services will be unavailable during this maintenance period:
• Cards transactions
• Direct Debit transactions
• PayTo agreements and transactions
• BPAY, NPP, and Direct Entry Payouts
• Creation and management of Users, Items, Wallets, Bank Accounts, and BPAY Accounts
• Zai Dashboard website
API requests submitted during this period will receive a 5xx response and will need to be retried once the maintenance window has ended.
DELAYED SERVICES
The following services will continue to receive transactions, but processing will occur after maintenance is complete:
• NPP Payins to digital wallets - Funds will still leave the payer’s account in real time, but will be credited to wallets once processing resumes
• BPAY and Direct Entry Payins
WHAT YOU SHOULD DO
• Avoid submitting non-urgent API transactions during the maintenance window.
• Inform your customers or teams in advance if they may be impacted.
• Schedule any time-critical transactions outside the maintenance period.
We appreciate your patience while we make these necessary improvements and apologise for any inconvenience.
If you have any questions or concerns, please speak to your Account Manager or contact Technical Support at support@zaipayments.com.
Posted on Oct 13, 2026 - 15:47 AEDT
Planned upstream maintenance for cards (Sandbox/Prelive Environment only) Oct 30, 2026 03:00-06:00 AEDT
Our upstream provider will be performing scheduled maintenance on:
Start: Thursday, 30 October 2026, 03:00 a.m.AEST
End: Thursday, 30 October 2026, 06:00 a.m. AEST
Duration: 3 hours
Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.
Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration.
If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.
Posted on Apr 27, 2026 - 12:03 AEST
Start: Thursday, 30 October 2026, 03:00 a.m.AEST
End: Thursday, 30 October 2026, 06:00 a.m. AEST
Duration: 3 hours
Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.
Customers testing cards payment processing in Pre-Live may wish to pause or reschedule testing during this window. We will provide a progress update during the maintenance and a final update once monitoring confirms full restoration.
If you have any questions or concerns, please contact our Technical Support team at support@zaipayments.com.
Posted on Apr 27, 2026 - 12:03 AEST