All Systems Operational
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 15, 2024

No incidents reported today.

Jun 14, 2024
Resolved - The incident is resolved, although investigations continue to understand the root cause.
Jun 14, 11:22 AEST
Monitoring - Disruption looks to have occurred for less than an hour overnight, with normal operations subsequently resumed.

Our teams are continuing to investigate, and additional updates will be posted once the root cause is understood.

All APIs appear fully operational at the moment, however if you are experiencing any ongoing issues please reach out to Zai Customer Support for assistance.

Jun 14, 11:00 AEST
Investigating - An issue has been identified with BPay payouts, causing requests to fail with a 424 error code.

The source of the issue is unknown at the moment, however our teams are investigating as a matter of highest priority.

Further updates will be posted ASAP.

Jun 14, 10:27 AEST
Jun 13, 2024
Resolved - Service has been restored, and cards APIs should be fully operational again.

Failed transactions may be retried, or please reach out to Zai support if any further assistance is required.

Jun 13, 11:29 AEST
Identified - The issue has been identified, and the provider is working on a fix now.
Jun 13, 09:55 AEST
Investigating - We're currently experiencing intermittent issues with an upstream provider, causing some card transactions to fail.

We'll continue to investigate and monitor the situation, and will provide updates ASAP.

Jun 13, 09:20 AEST
Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.