All Systems Operational
API Operational
90 days ago
99.99 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.98 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
99.95 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned major upstream maintenance Apr 25, 2025 02:00-06:00 AEST
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Posted on Jan 23, 2025 - 16:28 AEDT
Planned major upstream maintenance Jul 25, 2025 01:30-05:30 AEST
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Posted on Jan 23, 2025 - 16:30 AEDT
Planned major upstream maintenance Oct 10, 2025 03:00-07:00 AEDT
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.

Posted on Jan 23, 2025 - 16:31 AEDT
Past Incidents
Mar 16, 2025

No incidents reported today.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.

Mar 3, 2025
Resolved - This incident has been resolved. We are still monitoring.
Mar 3, 10:49 AEDT
Monitoring - Service has been restored, we are continuing to monitor this incident actively.
Mar 3, 10:24 AEDT
Update - We’re experiencing a service outage with our Card Payments and registering new Credit Cards in the API.

Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.

Mar 3, 10:13 AEDT
Update - We’re experiencing a service outage with our Card Payments. Our team is currently working to restore the service. We apologise for any inconvenience and will provide more updates as they become available.
Mar 3, 09:21 AEDT
Investigating - We’re currently investigating a potential service interruption with our Card Payments. Some proportion of card payments are failing. We apologise for any inconvenience. We will provide more updates as they become available.
Mar 3, 09:02 AEDT
Mar 2, 2025

No incidents reported.