Planned major upstream maintenance for card payments only

Scheduled Maintenance Report for Zai

Completed

The scheduled maintenance has been completed.
Posted Jun 27, 2025 - 06:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 27, 2025 - 02:00 AEST

Update

Our upstream provider has changed the scheduled maintenance from 25th of July to 27th of June 2:00 am AEST.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.
Posted Jun 12, 2025 - 10:31 AEST

Scheduled

Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.
Posted Jan 23, 2025 - 16:30 AEDT
This scheduled maintenance affected: API and Payment Processing (Cards).