Zai

All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
100.0 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Customer Support ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned upstream maintenance for cards (Sandbox/Prelive Environment only) Jan 30, 2026 04:00-08:00 AEDT

Our upstream provider will be performing scheduled maintenance on:

Maintenance window:
January 30, 2026
04:00 - 08:00 AEDT
Duration: 4 hours

Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.

We appreciate your patience and understanding while this maintenance is carried out.
Posted on Nov 14, 2025 - 12:12 AEDT
Dec 3, 2025

No incidents reported today.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Planned upstream maintenance for NPP
Completed - The scheduled maintenance has been completed.
Nov 27, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 02:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance on:

Maintenance Window:
Thursday, 27 November 2025
From 2:00 AM to 6:00 AM AEDT
Estimated Duration: 4 hours

Impact:
Intermittent disruptions of under 60 seconds may occur during NPP payment processing.
During the maintenance window, you may encounter errors or timeouts when processing payments.
NPP PayIns may be rejected.
NPP Payouts will be automatically redirected via Direct Entry.

Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.
Nov 20, 07:54 AEDT
Nov 26, 2025
Potential card payment processing latency
Resolved - Our upstream cards processing provider has informed us that the network latency issues they were experiencing have now been resolved and cards processing should be restored to normal.
Zai will continue to closely monitor for any recurrence.
We apologise for the impact this may have caused.
Nov 26, 11:26 AEDT
Update - Our upstream cards processing provider has confirmed they are still working on their network issue, which may cause transaction latency, declines, or errors.
We will continue to monitor their resolution of this incident and provide an update within the next 90 minutes, or as soon as we have updates to share.
We apologise again for the impact this may cause.
Nov 26, 11:19 AEDT
Investigating - Our upstream Cards processing provider has informed us of an incident causing potential latency to Cards transactions.

We are working closely with our upstream provider to monitor their resolution of this issue.

We will provide an update in 1 hour, or as soon as we have more information to share.
Nov 26, 10:16 AEDT
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025
BPAY Payments – Scheduled Network Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 23, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 00:00 AEDT
Scheduled - AP+ will be performing scheduled maintenance during the timeframe below:

Environment: Production
Start Date & Time: Sunday 23/11/25 00:00 AEDT
End Date & Time: Sunday 23/11/25 07:00 AEDT

During this window, the following APIs may experience outages or degraded performance:
• POST /wallet_accounts/:id/bill_payment (Pay a Bill)
• GET and POST /bpay_accounts

We recommend avoiding any critical operations involving BPAY payouts or BPAY account creation during this period.

Thank you for your understanding and continued support.
Nov 7, 15:19 AEDT
Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Support System Maintenance - Impact to confirmation emails only
Completed - The scheduled maintenance has been completed.
Nov 20, 23:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:30 AEDT
Scheduled - After our successful move to our new support ticketing platform last month, we require this maintenance window for final migration tasks.

During this period, emails sent to our support addresses (helpdesk, support, fraudprevention, chargebacks, or payments) WILL still reach us, however you may not receive the usual confirmation email containing a ticket number.

Rest assured, our team will review and respond as soon as possible.
Nov 19, 16:07 AEDT
Nov 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage