Zai

All Systems Operational

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
99.98 % uptime
Today
Fast Payments Operational
90 days ago
100.0 % uptime
Today
Cards Operational
90 days ago
99.95 % uptime
Today
Batch Operational
90 days ago
100.0 % uptime
Today
PayTo Operational
90 days ago
100.0 % uptime
Today
Integration Tools Operational
90 days ago
100.0 % uptime
Today
Assembly.js Operational
90 days ago
100.0 % uptime
Today
PromisePay.js Operational
90 days ago
100.0 % uptime
Today
Customer Support ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned upstream maintenance for NPP Oct 23, 2025 03:00-07:00 AEDT

Our upstream provider will be performing scheduled maintenance on:

Maintenance Window:
Thursday, 23 October 2025
From 3:00 AM to 7:00 AM AEDT
Estimated Duration: 4 hours

Impact:
Intermittent disruptions of under 60 seconds may occur during NPP payment processing.
During the maintenance window, you may encounter errors or timeouts when processing payments.
NPP PayIns may be rejected.
NPP Payouts will be automatically redirected via Direct Entry.

Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.
Posted on Oct 15, 2025 - 11:31 AEDT
Oct 18, 2025

No incidents reported today.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Planned major upstream maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:00 AEDT
Scheduled - Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.

New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.

Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.
Jan 23, 16:31 AEDT
Planned upstream maintenance for cards (Sandbox/Prelive Environment only)
Completed - The scheduled maintenance has been completed.
Oct 10, 07:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 03:01 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance on:

Maintenance window:
October 10, 2025 – 03:00 AEST (04:00 AEDT, October 9, 16:00 UTC)
Duration: 4 hours

Impact: Card transactions will be unavailable in the sandbox/prelive environment during this period.

We appreciate your patience and understanding while this maintenance is carried out.
Sep 29, 11:41 AEST
Oct 9, 2025
Planned upstream maintenance for NPP
Completed - The scheduled maintenance has been completed.
Oct 9, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 02:00 AEDT
Scheduled - Our upstream provider will be performing scheduled maintenance on:

Maintenance Window:
Thursday, 09 October 2025
From 2:00 AM to 6:00 AM AEST
Estimated Duration: 4 hours

Impact:
Intermittent disruptions of under 60 seconds may occur during NPP payment processing.
During the maintenance window, you may encounter errors or timeouts when processing payments.
NPP PayIns may be rejected.
NPP Payouts will be automatically redirected via Direct Entry.

Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.
Oct 2, 11:06 AEST
Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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