Update - Our investigation shows the impact is less severe than the partial outage experienced on Friday, however is still causing failures to some transactions.
We are in close contact with our provider who is actively investigating the problem.
Sep 01, 2025 - 10:01 AEST
We are in close contact with our provider who is actively investigating the problem.
Sep 01, 2025 - 10:01 AEST
Investigating - Zai Engineers have detected a recurrence of the upstream card payment issue experienced on Friday. While not all transactions are impacted, some errors may again be experienced when using the make_payment and charges endpoints.
Our team is in contact with our upstream provider to prioritise resolution of this issue. We’ll continue to share updates as soon as more information is available.
Thank you for bearing with us as we work through this recurrence.
Sep 01, 2025 - 08:33 AEST
Our team is in contact with our upstream provider to prioritise resolution of this issue. We’ll continue to share updates as soon as more information is available.
Thank you for bearing with us as we work through this recurrence.
Sep 01, 2025 - 08:33 AEST
API
Operational
Dashboard
Operational
Payment Processing
Degraded Performance
Fast Payments
Operational
Cards
Degraded Performance
Batch
Operational
PayTo
Operational
Integration Tools
Operational
Assembly.js
Operational
PromisePay.js
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned upstream maintenance Sep 4, 2025 02:00-06:00 AEST
Our upstream provider will be performing scheduled maintenance on:
Maintenance Window:
Thursday, 04 September 2025
From 2:00 AM to 6:00 AM AEST
Estimated Duration: 4 hours
Impact:
Intermittent disruptions of under 60 seconds may occur during NPP payment processing.
During the maintenance window, you may encounter errors or timeouts when processing payments.
NPP PayIns may be rejected.
NPP Payouts will be automatically redirected via Direct Entry.
Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.
Posted on Aug 28, 2025 - 08:39 AEST
Maintenance Window:
Thursday, 04 September 2025
From 2:00 AM to 6:00 AM AEST
Estimated Duration: 4 hours
Impact:
Intermittent disruptions of under 60 seconds may occur during NPP payment processing.
During the maintenance window, you may encounter errors or timeouts when processing payments.
NPP PayIns may be rejected.
NPP Payouts will be automatically redirected via Direct Entry.
Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.
Posted on Aug 28, 2025 - 08:39 AEST
Database Upgrades for Cards Services Sep 7, 2025 18:00-19:00 AEST
As part of necessary infrastructure upgrades, we will be performing a scheduled database maintenance for our Cards Service:
Sunday, 07 September 2025
Starting at 6:00 PM AEST
Estimated Duration: 1 hour (may take longer if unexpected issues arise)
During this time, the Cards Service will be temporarily unavailable. This maintenance is required to upgrade our database infrastructure to meet AWS requirements ahead of their upcoming deadline.
While we expect the work to be completed within an hour, the downtime may be extended if any unexpected issues arise.
We appreciate your patience and understanding. If you have any questions or require support, please don’t hesitate to reach out to our team.
Posted on Sep 07, 2025 - 18:00 AEST
Sunday, 07 September 2025
Starting at 6:00 PM AEST
Estimated Duration: 1 hour (may take longer if unexpected issues arise)
During this time, the Cards Service will be temporarily unavailable. This maintenance is required to upgrade our database infrastructure to meet AWS requirements ahead of their upcoming deadline.
While we expect the work to be completed within an hour, the downtime may be extended if any unexpected issues arise.
We appreciate your patience and understanding. If you have any questions or require support, please don’t hesitate to reach out to our team.
Posted on Sep 07, 2025 - 18:00 AEST
Planned major upstream maintenance Oct 10, 2025 03:00-07:00 AEDT
Our upstream provider will be undertaking planned maintenance activities this week, with some impact anticipated for Zai APIs.
New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.
Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.
Posted on Jan 23, 2025 - 16:31 AEDT
New cards may not be added during this time, and transaction status updates may also be significantly delayed. This will apply for both Production and Prelive environments.
Our teams will be monitoring progress closely, and will work to minimise any issues during the maintenance window. Please reach out to Zai Support with any questions or concerns.
Posted on Jan 23, 2025 - 16:31 AEDT