Support System Maintenance - Impact to confirmation emails only

Scheduled Maintenance Report for Zai

Completed

The scheduled maintenance has been completed.

Posted Dec 15, 2025 - 23:00 AEDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Dec 15, 2025 - 17:00 AEDT

Scheduled

This maintenance window is to finalise migration of historical data to our new support ticketing platform.

During this period, emails sent to our support addresses (helpdesk, support, fraudprevention, chargebacks, or payments) WILL still reach us, however you may not receive the usual confirmation email containing a ticket number.

Rest assured, our team will review and respond as soon as possible.

Posted Dec 11, 2025 - 17:04 AEDT

This scheduled maintenance affected: Customer Support.