BPay Payouts issue

Incident Report for Zai

Resolved

The incident is resolved, although investigations continue to understand the root cause.

Posted Jun 14, 2024 - 11:22 AEST

Monitoring

Disruption looks to have occurred for less than an hour overnight, with normal operations subsequently resumed.

Our teams are continuing to investigate, and additional updates will be posted once the root cause is understood.

All APIs appear fully operational at the moment, however if you are experiencing any ongoing issues please reach out to Zai Customer Support for assistance.

Posted Jun 14, 2024 - 11:00 AEST

Investigating

An issue has been identified with BPay payouts, causing requests to fail with a 424 error code.

The source of the issue is unknown at the moment, however our teams are investigating as a matter of highest priority.

Further updates will be posted ASAP.

Posted Jun 14, 2024 - 10:27 AEST

This incident affected: API.