Virtual Accounts registration disruption

Incident Report for Zai

Resolved

Connectivity issues with upstream provider are now resolved.
Posted Nov 21, 2024 - 14:52 AEDT

Monitoring

We continue to experience connectivity issues - but the issue is reduced with only some requests now being impacted.

Reducing the severity of this incident as we continue to monitor.
Posted Nov 21, 2024 - 14:15 AEDT

Investigating

We are currently experiencing connectivity issues with an upstream provider, impacting our ability to register new Virtual Accounts.

The team are working on this on highest priority, and will advise as further information becomes available.
Posted Nov 21, 2024 - 13:46 AEDT
This incident affected: API.