Temporary disruption to webhooks/callbacks
Incident Report for Zai
All work on webhooks/callback replays has been successfully completed.
Posted Jan 19, 2023 - 09:40 AEDT
Webhooks/callbacks continue to be replayed, remediation activities are expected to continue overnight.
Posted Jan 18, 2023 - 21:35 AEDT
Replay activities are underway, however processing is taking longer than anticipated. Work will continue as quickly as possible, with updates on progress to be provided here ASAP.
Posted Jan 18, 2023 - 18:29 AEDT
Zai has identified a disruption to our webhooks/callbacks service on Tue 10th Jan, between 5:30pm and 12:30am.

While no payments were adversely affected and our API remained fully operational, this lack of notifications may have caused our customers' systems to incorrectly reflect payment statuses. To address this gap, we will be replaying all webhook/callback notifications missed during this window TODAY at 5:00pm AEST.

Please reach out to your Zai Account Manager as a matter of urgency if you have any concerns with this response, and we will endeavour to tailor remediation actions to your specific requirements.

Replay activities are likely to take several hours, and further updates will be posted here as appropriate throughout the process.
Posted Jan 18, 2023 - 12:14 AEDT
This incident affected: API.