Planned upstream maintenance for PayTo, NPP and Virtual Account Creation

Scheduled Maintenance Report for Zai

Completed

The scheduled maintenance has been completed.

Posted Oct 02, 2025 - 01:00 AEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 02, 2025 - 00:00 AEST

Scheduled

Our upstream provider will be performing scheduled maintenance on:

Maintenance Window:
Thursday, 02 October 2025
From 12:00 AM to 1:00 AM AEST
Estimated Duration: 1 hour

Impact:
We expect no significant impact during this maintenance window. However, intermittent disruptions of under 60 seconds may occur.

During this time:
You may experience errors or timeouts when creating virtual accounts, processing PayTo and NPP payments.
NPP PayIns may fail or be rejected.
NPP payouts should properly handle errors and timeouts from the bank provider by retrying.

Our team will closely monitor the situation and work to minimise any disruption during this period. If you have any questions or concerns, please contact Zai Support.

Posted Sep 23, 2025 - 11:42 AEST

This scheduled maintenance affected: Incoming Payments (Fast Payments (NPP) Payins, PayTo Payins).