Support System Maintenance - Impact to confirmation emails only

Scheduled Maintenance Report for Zai

Completed

The scheduled maintenance has been completed.

Posted Nov 20, 2025 - 23:30 AEDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 20, 2025 - 17:30 AEDT

Scheduled

After our successful move to our new support ticketing platform last month, we require this maintenance window for final migration tasks.

During this period, emails sent to our support addresses (helpdesk, support, fraudprevention, chargebacks, or payments) WILL still reach us, however you may not receive the usual confirmation email containing a ticket number.

Rest assured, our team will review and respond as soon as possible.

Posted Nov 19, 2025 - 16:07 AEDT

This scheduled maintenance affected: Customer Support.